Shipping policy

Thank you for shopping with us. We aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–2 working days. Orders placed on weekends or bank holidays will be processed on the next working day.

During busy periods, processing times may be slightly longer.

Delivery Options

Free UK Delivery

  • Free on orders over £100
  • Estimated delivery within 3–5 working days after dispatch

Standard Delivery

  • £3.99
  • Estimated delivery within 3–5 working days after dispatch

Express Delivery

  • £9.99
  • Estimated delivery within 1–2 working days after dispatch

Please note that delivery timeframes are estimates and are not guaranteed.

Pre-Order Items

Some products may be available to purchase on a pre-order basis. Where applicable, an estimated dispatch timeframe will be displayed on the product page.

If your order contains both in-stock and pre-order items, your order will be dispatched once all items are available for shipment.

Please note that pre-order dispatch dates are estimates and may occasionally change due to supplier or manufacturing delays.

Order Tracking

Tracking information will be provided where available once your order has been dispatched.

Delivery Delays

Whilst we aim to deliver all orders within the estimated timescales, delays can occasionally occur due to circumstances beyond our control, including courier delays, severe weather, and peak seasonal periods.

We cannot accept responsibility for delays caused by third-party courier services, but we will do our best to assist you in tracking your order.

Peak Seasons & Promotional Periods

During busy periods, including sales events, new collection launches, Black Friday, Christmas, and public holidays, processing and delivery times may be longer than usual.

We appreciate your patience during these periods and will do our best to keep customers informed of any significant delays.

Incorrect Address Information

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for orders delivered to an incorrectly entered address.

If an order is returned to us due to an incorrect address, additional postage charges may apply before the order can be re-dispatched.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate.

UK Delivery Only

We currently deliver to addresses within the United Kingdom only.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Email: hello@bonnie.boutique

We aim to respond to all enquiries within 1–2 working days.